Shipping & Returns

Delivery
Your order will be prepared as soon as possible from Monday to Friday noon, or Monday morning if you order during the weekend. It will then be entrusted to the chosen carrier and shipped within 48 hours by Colissimo. The indicative delivery time by Colissimo or relay point, in Metropolitan France, is 2 days (including Corsica and Monaco) and 3 days for Andorra. As soon as your package is shipped, an automatic email is sent to you with a tracking number. By clicking on this number, you will be directed to the carrier’s site and will be able to follow its routing. Chou. offers delivery from 60 euros purchase in metropolitan France.

Returns
The return is offered for orders in Metropolitan France. You have a legal period of 14 days from the date of receipt of the package to return your order. Beyond this time, Chou. does not accept returns or exchanges. For returns from abroad, the return costs are at your expense. If you wish to get the same item in another size/color or simply choose a different item, please place another order on our site.

Procedure for returning an item
You can return the package by Colissimo international (against signature) or Chronopost to the following address: SARL CHOU. (Return service) 471 route de Cagnes 06140 Vence, France.
Upon receipt of the package, we will proceed to refund provided that the returned product is in its original packaging, complete, in perfect condition and accompanied by the original purchase invoice.
In case of reception of a defective or erroneous product, please send us as soon as possible an email to the following address:
contact@chou-kid-store.fr.
Please specify in this email the following information so that we can generate a return slip to your name:
– Your contact details: name, first name, telephone number, postal address
– The reference of your order
– The product(s) affected by the error or deterioration

Indicative rates for shipments abroad 
Zone 1 and 2: 11 € – Germany, Belgium, Luxembourg, Netherlands, Austria, Denmark, Spain, Finland, Great Britain, Greece, Ireland, Italy, Portugal, Sweden.
Zone 3: €12.50 – Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia.
Zone 4: 14 € – Great Britain, Norway, Magreb.
Zone 5: 27€ – North, South and Central America, Caribbean.
Zone 6: 31€ – Africa and Middle East.
Zone 7: 33€ – Asia and Oceania.
Zone 8: 13€ – Guadeloupe, Martinique, Réunion, Mayotte, St-Pierre et Miquelon, Saint-barthélemy, Mayotte, Guyana.
Zone 9: 19€ – New Caledonia, French Polynesia, Wallis and Futuna.

 

Sign me up
Secure payment (Visa, Mastercard, Paypal)
Fast delivery by Colissimo International
We ship all over the world
Customer service